At onehorn.online, we aim to provide a smooth and reliable shopping experience. This Refund and Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded.
Orders can be cancelled by users before they are shipped or processed by the seller. Once an order has been shipped, cancellation may not be possible. In such cases, users may refer to the return policy if applicable.
Refunds are applicable in cases where the product received is damaged, defective, incorrect, or significantly different from the description provided on the platform. Users must report such issues within a reasonable time after delivery, along with supporting proof such as images or videos.
After a refund request is approved, the refund will be processed through the original payment method used during the transaction. The processing time may vary depending on the payment provider but generally takes between 5 to 10 business days.
In certain cases, refunds may not be applicable, such as when the product has been used, damaged by the user, or returned without original packaging. Products marked as non-returnable or non-refundable are also not eligible for refunds.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or other available methods after verifying the user's details.
As onehorn.online operates as a marketplace, individual sellers are responsible for fulfilling orders and handling product quality. However, we assist users in resolving disputes and ensuring fair outcomes wherever possible.
We reserve the right to review and approve or reject refund and cancellation requests based on the conditions mentioned above.
For any refund or cancellation-related queries, users can contact us at support@onehorn.online or visit https://onehorn.online.